We ship within the contiguous US and international addresses.
At this time we are unable to ship to P.O boxes, APO/FPO addresses.
(Excluding Hawaii, Alaska, and Puerto Rico)
* At Backrobo, we utilize UPS or FedEx to conveniently deliver our products right to your doorstep. We kindly ask that you ensure to accurately input your shipping address during the order process.
Processing Time: 1-2 Days. For our standard items, we typically process orders for shipment within 1-2 business days. If an order is placed on a weekend or holiday, processing will occur on the next consecutive business day. If an item is out of stock, we will inform you of the best available option through email.
Shipping Time: 5-8 Days. During periods of high order volume, shipments may be delayed by a few days. Please allow for additional transit time for delivery. In the event of a significant delay in the shipment of your order, we will contact you via email.
Lost or Damaged Package Claims
If you have not received your package after the tracking status shows it has been delivered, please contact us within 3 business days. After that, customers need to contact the corresponding logistics company directly to start a claim. We cannot accept claims for lost packages after three days from the delivery date.